At KeyDirect.ca we want to make sure you are 100% completely satisfied with your purchase. We accept returns within 14 days from the delivery date to make sure you have enough time to try the product and be sure you want to keep it. If the product does not meet your expectations, got damaged in shipping, or you simply want to exchange it for any reason, just contact us at 1-866-653-6117 toll free to speak with our customer service specialist.

Returns must be approved before the item can be returned.

IMPORTANT:

All sales are final.

Returns are refunded via store credit in the form of a KeyDirect E-Gift Card. KeyDirect does not issue store credit for the original shipping charges.

  • Returns must be made within 14 days of the delivery date.
  • Customers are responsible for return shipping unless noted otherwise.
  • Any product that has been used cannot be returned unless noted otherwise.
  • Returns without an RMA number may be refused/returned back to the shipper at their expense.
  • All returns are subject to inspection and a restocking fee.
  • Must be in its original packing.
  • Must not be a special order or a custom order.
  • If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued.
  • We are not responsible for any programming fees or travel expenses incurred.
  • Brand New OEM keys can not be returned unless noted otherwise.
  • Lishi can not be returned unless noted otherwise.
  • Machines / Electronic devices / Brand Name Locks must be approved thru manufacturer or Key Direct tech support.

 

Restocking Fee
All items are subject to a 25% restocking fee, this will be deducted from your credit.
We also do not refund the original shipping and handling from the original order.

Replacement
If the item is in a new condition and in the original package that it was received in,
you may exchange it for something equivalent to. Shipping and handling charges may apply.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.

We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Returning by Mail

Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package. Make sure you include information about who you are, your order number, and details of the return/exchange in the package.

To return the item you purchased, please mail it to:

KeyDirect.ca
40-101 Freshway Dr
Concord, ON L4K 1R9